Sacofa Sdn Bhd, Lot 367 Jalan Satok,
93400 Kuching (Sarawak)
NOCs are responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down) and other performance issues (such as issue on tower facility) that may affect the telecommunication network. NOCs analyze problems, perform troubleshooting, communicate with site engineers & technicians, and track problems through resolution.
If necessary, NOCs escalate problems to the appropriate personnel. For severe conditions that are impossible to anticipate – such as a power failure or optical fiber cable cut – NOCs have procedures in place to immediately contact technicians to remedy the problem.
We have support team located at Kuching, Sibu, Bintulu and Miri office where we can provide the earliest respond time to serve our customer needs and problems.