Sacofa Sdn Bhd, Lot 367 Jalan Satok,
93400 Kuching, Sarawak
Network Operation Centres (NOCs) are responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down) and other performance issues (such as issue on tower facility) that may affect the telecommunication network. NOCs analyze problems, perform troubleshooting, communicate with site engineers and technicians, as well as track problems through resolution.
If necessary, NOCs escalate problems to the appropriate personnel. For severe conditions that are impossible to anticipate – such as a power failure or optical fibre cable cut – NOCs have procedures in place to immediately contact technicians to remedy the problem.
We have support teams located at Kuching, Sibu, Bintulu and Miri offices where we can provide the earliest response time to attend to our customers' needs and problems.