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Support
NOCs
Network Operation Centre provides 24 Hours Monitoring support.
(6082) 234094
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(6019) 8897242
(6012) 8226691

NOCs are responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down) and other performance issues (such as issue on tower facility) that may affect the telecommunication network. NOCs analyze problems, perform troubleshooting, communicate with site engineers & technicians, and track problems through resolution.

If necessary, NOCs escalate problems to the appropriate personnel. For severe conditions that are impossible to anticipate – such as a power failure or optical fiber cable cut – NOCs have procedures in place to immediately contact technicians to remedy the problem.

We have support team located at Kuching, Sibu, Bintulu and Miri office where we can provide the earliest respond time to serve our customer needs and problems.


Kuching Office
Kuching Office
Operator
Laman AK July
2nd Floor, Lot 298,
Sacofa Sdn Bhd, Lot 367 Jalan Satok,
93400 Kuching (Sarawak)
+6082-207 086
+6013-808 0773
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Sibu Office
Sibu Office
Operator
Wong Khek Yung
No. 46, 3rd Floor, Lot 1558,
Jalan Keranji, Off Jalan Tuanku Osman
96000 Sibu, Sarawak
+6019-818 1880
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Miri Office
Miri Office
Operator
Ngau Ajang Ngau
Lot 1065, Block 9, MCLD Bintang Jaya,
Commercial Centre, Jalan Miri-Pujut Miri
98000 Miri, Sarawak
+6019-889 7245
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Bintulu office
Bintulu office
Operator
Muhammad Johan Aliff Bin Abdullah
1st Floor, Lot No. 4 Sublot 3635,
Medan Jaya Commercial Centre
97000 Bintulu, Sarawak
+6012-8970 059
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Mersing Office
Mersing Office
Operator
Encik Mohd Reza Mohd Rasip
91/2A, Bangunan Moh Ah Seng
Jalan Jemaluang, 86800 Mersing, Johor
+6019-8865 707
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Sri Aman Office
Sri Aman Office
Operator
Mohd Syafiq Aniq Hadi
Sacofa Sdn Bhd (552905-P)
Ground Floor, No. 18 Sri Jaya Park,
95000 Sri Aman
+6013 – 563 2207
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