Support
  • Contact Banner
Support
NETWORK OPERATION CENTRE
OUR NETWORK OPERATION CENTRE PROVIDES 24-HOUR MONITORING SUPPORT
+6082 - 234 094
This email address is being protected from spambots. You need JavaScript enabled to view it.
+6019 - 889 7242
+6012 - 822 6691

Our Network Operation Centre (NOC) is responsible for monitoring of power failures, communication line alarms (such as bit errors, framing-errors, line coding errors, and circuits down), and other performance issues (such as issues on tower facilities) that may affect the telecommunication network. Our NOC analyses problems, performs troubleshooting, communicates with site engineers and technicians, as well as tracks problems through resolution.

If necessary, our NOC escalates problems to the appropriate personnel. For severe conditions that are impossible to anticipate such as a power failure or optical fibre cable cuts, our NOC has procedures in place to immediately contact technicians to remedy the problem.

We have support teams located at Kuching, Sri Aman, Sibu, Bintulu, and Miri offices where we can provide the earliest response time to attend to our customers' needs and problems.


Kuching Office
Kuching Office
Person In Charge
LAMAN AK JULY
SACOFA Sdn Bhd
3rd Floor, Menara Zecon,
Jalan Satok,
93400 Kuching, Sarawak,
Malaysia
+6082 - 207 086
+6013 - 808 0773
This email address is being protected from spambots. You need JavaScript enabled to view it.
Sibu Office
Sibu Office
Person In Charge
Muhammad Shafiq bin Kamarulzaman
SACOFA Sdn Bhd
No. 46, 3rd Floor, Lot 1558,
Jalan Keranji,
Off Jalan Tuanku Osman,
96000 Sibu, Sarawak,
Malaysia
+6011 - 1935 5862
This email address is being protected from spambots. You need JavaScript enabled to view it.
Bintulu office
Bintulu office
Person In Charge
Roger Galati Emang
SACOFA Sdn Bhd
1st Floor, Lot No. 4 Sublot 3635,
Medan Jaya Commercial Centre,
97000 Bintulu, Sarawak,
Malaysia
+6019 - 864 4613
This email address is being protected from spambots. You need JavaScript enabled to view it.
Mersing Office
Mersing Office
Person In Charge
Mohd Reza Mohd Rasip
SACOFA Sdn Bhd
91/2A, Bangunan Moh Ah Seng,
Jalan Jemaluang,
86800 Mersing, Johor Darul Takzim,
Malaysia
+6019 - 886 5707
This email address is being protected from spambots. You need JavaScript enabled to view it.
Sri Aman Office
Sri Aman Office
Person In Charge
Mohd Syafiq Aniq Hadi
SACOFA Sdn Bhd
Ground Floor, No. 18,
Sri Jaya Park,
95000 Sri Aman, Sarawak,
Malaysia
+6013 - 563 2207
This email address is being protected from spambots. You need JavaScript enabled to view it.
Miri Office
Miri Office
Person In Charge
Roger Galati Emang
SACOFA Sdn Bhd
Lot 1065, Block 9, MCLD
Bintang Jaya Commercial Centre,
Jalan Miri-Pujut,
98000 Miri, Sarawak,
Malaysia
+6019 - 864 4613
This email address is being protected from spambots. You need JavaScript enabled to view it.